Shipping policy

Shipping terms

1. Delivery area

We ship to all countries of the eurozone: Germany, Belgium, Bulgaria, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Austria, Portugal, Slovakia, Slovenia, Spain and Cyprus. We do not currently offer shipping to other countries.

2. Shipping costs

Shipping within Germany costs €4.95. From an order value of €150, shipping within Germany is free of charge. The decisive figure is the order value after deduction of any discounts.

Shipping to all other countries depends on the delivery country and is independent of the order value:

  • €14.95: Belgium, France, Italy, Luxembourg, Netherlands, Austria, Spain
  • €18.95: Bulgaria, Estonia, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Slovakia, Slovenia, Cyprus
  • €23.95: Finland

The €150 free-shipping threshold applies exclusively to deliveries within Germany.

You can optionally add Priority Handling in the cart for €2.99. Priority Handling means that your order is given priority during processing in our warehouse and goes out with the next possible shipment. Priority Handling is not express shipping: the carrier's transit time remains unchanged.

All prices include statutory VAT. The final shipping costs are shown to you during the checkout process before you complete your order.

3. Delivery times

Your order usually leaves our warehouse within 48 hours, often on the same day we receive it. Delivery by DHL then usually takes 1-3 working days. In total, your order is therefore usually with you within 2-4 working days. These are guide values provided by the carrier and not guaranteed delivery dates; for deliveries abroad, delivery may take longer. The estimated delivery time is shown to you during the checkout process. Please note that delivery delays may occur due to force majeure or unforeseen circumstances.

4. Shipping partner

We ship with DHL. Your shipment is insured and comes with tracking. Should a different carrier be used in individual cases, we will inform you of this in the shipping confirmation.

5. Shipment tracking

As soon as your order has been dispatched, you will receive a shipping confirmation by email with a tracking link so that you can follow the status of your shipment.

6. Delivery address

Please make sure that the delivery address you provide is correct and complete in order to ensure smooth delivery of your order. We accept no liability for delivery delays or shipments that are lost due to incorrect or incomplete delivery addresses.

7. Undeliverable shipments

Should a shipment be returned to us because the address cannot be delivered to or for other reasons, we will contact you to arrange redelivery. The customer may be held responsible for renewed shipping costs.