How can we help you?

Klarna, PayPal, credit card (Visa, Mastercard, American Express), Apple Pay, Google Pay and Shop Pay. All prices include VAT.

Yes. With Klarna you can pay after receiving your order or in instalments. Simply choose the option at checkout.

Please check your spam folder first. If it's not there, write to us at support@sneakerless.eu from the address you used to order. We will send you the confirmation again.

Yes, as long as your order has not been shipped yet. Please get in touch as quickly as possible. Once it has shipped, you can easily send the items back via our return portal.

Before shipping, no problem: just drop us a line. Once the parcel is on its way, unfortunately we can no longer change the address.

Yes, your invoice is included with the order confirmation. If you need it again, just get in touch.

Within Germany, shipping costs €4.95 and is free for orders of €150 or more. To France, Italy, Spain, Austria, Belgium, the Netherlands and Luxembourg it costs €14.95, to the remaining eurozone countries €18.95 and to Finland €23.95.

Your parcel leaves our warehouse in Cologne within 48 hours. It is then usually on its way for 2 to 4 working days. You automatically receive the tracking number by email.

As soon as your parcel ships, you automatically receive a tracking number by email. You can check the current status at any time on our tracking page.

Yes. We ship with DHL, so you can simply enter a Packstation or a post office as your delivery address.

Yes. We deliver to all eurozone countries. Shipping to France, Italy, Spain, Austria, Belgium, the Netherlands and Luxembourg costs €14.95, to the remaining eurozone countries €18.95 and to Finland €23.95 – regardless of the order value.

We are sorry about that. Please take photos of the parcel and its contents and send them to us with your order number at support@sneakerless.eu. We will sort out a solution right away.

You have 14 days to send your order back. Simply register the return in our return portal; all you need is your order number or email address. Then send the parcel back to us with the carrier of your choice.

You have 14 days from receipt of the goods to withdraw from your order. Simply register the return in the portal within this period.

You pay the return shipping costs yourself. If we made a mistake, for example by sending a wrong or faulty item, we of course cover them. In that case, just write to us at support@sneakerless.eu.

No. You send your parcel back to us with the carrier of your choice. We recommend a tracked service, so you always have proof if in doubt.

No, it's not mandatory. A note with your order number is completely fine. It just helps us match your return faster.

As soon as your parcel has arrived and been checked, we issue the refund to your original payment method. Depending on the payment method, it then takes a few working days for the money to reach you.

Yes. You can pack all items from one order together in one parcel. Please register them in the return portal first.

No problem, you can also log in to the return portal with your email address. The order number is also in your order confirmation.

Please write to us at support@sneakerless.eu. We will check whether your preferred size is still available and get back to you with the best solution. As our models are available in limited quantities, a size may sell out in the meantime. In that case we will of course refund the full amount.

Please send the items back unworn and in the original box. Trying them on is of course fine, just as you would in a shop.

In our size chart you will find the EU, UK and US conversions for every brand. If you are unsure, just write to us and we will honestly tell you what we recommend.

That depends on the model. Many silhouettes are true to size, some tend to run slightly large or small. If you are unsure, just write to us and we will honestly tell you which size we recommend for your model.

Yes. We also carry many of our models in kids' and youth sizes, for example the Air Force 1, New Balance 530 and UGG Tazz.

Most models are unisex and listed in EU sizes. Women's models have a W in the product name.

Yes. We source our goods exclusively from verified suppliers and check every item twice before it reaches you.

Every item goes through two checks with us. Once when the goods arrive, before they even reach the shop, and a second time when packing. We check not only authenticity but also condition, meaning workmanship, details, box and accessories. If something still isn't right, just get in touch. We will find a solution.

No, we are an independent retailer and source our goods from verified suppliers. That is why we can offer prices that are often below the recommended retail price. Every single pair is still checked and authentic.

We buy selectively and do without expensive retail space. We pass this advantage directly on to you, without compromising on the goods.

All items are new and unworn. We do not sell used goods.

Yes, all sneakers come in the original box, unopened and unworn. Accessories are always included.

We are a registered company based in Cologne and ship from Germany. You can find our reviews on Trustpilot, and we are also listed on idealo, eBay and Kaufland.

In Cologne. That is also where every parcel ships from. No shipping from overseas, no customs fees, no waiting for weeks.

At the moment we are an online-only shop, but your parcel ships from Cologne. Pop-up stores are already being planned. We announce dates and locations on Instagram first.

Write to us at support@sneakerless.eu or send us a message on Instagram. Our customer service is there for you Monday to Friday from 9 am to 6 pm, and we usually reply within 24 hours.